http://www.youtube.com/watch?v=jqN7_KgXtb8
Managing Your Reputation: Useful Tips And Tricks
People think having a business is easy, but one thing may damage it substantially. It is hard to regain your reputation once you have lost it. If you want to know what you can do about it, keep reading.
Followup with any customer complaints or questions. If your business is a large one, this rings more true. Your customers want to feel they are important to you. Try using automated systems that can followup with them. Ask customers for feedback on anything they bought recently.
It is important to remain personable when you are online. It's great to share tweets and enhance your social media status, but this is ineffective unless you are really trying to communicate with those that follow you. If you receive a question on a social media site, be sure to respond immediately. Should you not know the answer to a question, let them know that you're in the process of getting a response.
Optimize your online pages. Normally, this is the name of your business. Search engines these days reward firms that have authority in a space. You will receive a higher search ranking when you are seen as an authority about them.
Make sure the information about your brand is up-to-date and accurate. This helps make sure you are giving the most up to date information to your customers. Spend a few minutes daily searching online for important stories of interest.
If you offer a private deal or promotion, make sure the word doesn't get out. This is key, particularly if you use large discounts as a tool to resolve customer complaints. By posting this kind of information, you may get lots of complaints.
It is important for any business to have a good reputation. If you make errors all the time, it is hard to improve your business reputation. A single mistake that is dire in nature can have devastating effects. Don't fall victim to this. Use these tips to keep your reputation in tip-top condition.
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